What are your delivery charges?
We offer FREE delivery to the UK on EVERY order, no matter how much is in your basket.
We do not offer deliveries outside the UK from the website at the moment, but we can organise shipping abroad upon a formal agreement on the shipping charges cost. Delivery charges outside the UK are paid by the customer.
How do I store my product?
Once opened, decant the products into an airtight, light resistant container. Store in a cool, dry place away from light and heat.
Can I have a discount?
At KeyVits we source the highest quality ingredients, create formulations with the highest efficacy, and manufacture in the UK to GMP - Good Manufacturing Practice - standards. In addition to this, KeyVits products are priced as keenly as possible to give our customers the best value. We do not offer discounts as we like to let all of our loyal customers enjoy good value all of the time, not just during short or 'exclusive' promotions.
Once I’ve placed my order, how long can I expect to wait for delivery?
We try to dispatch all orders placed before 2pm (Monday-Friday) on the same day. Orders placed after this time, or at the weekend or bank holidays, will be dispatched on the next working day.
All orders delivered to UK addresses are dispatched via Royal Mail on a 48-hour service. Therefore, you should normally receive your items within 2-3 working day after you have placed your order.
I can’t find the product I want to order.
If you’re struggling to find what you’re looking on our website, try searching for the product by name in the search box at the top of the site. If you start to type in what you’re looking for, our smart search will do the rest.
If you are still struggling to find the product you need, then feel free to get in touch and we will be pleased to help.
How do I save my details for the next time I order?
The best way to save your details for future orders is to create an account with us. By creating an account, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.
I made a mistake and want to cancel the product that I ordered.
We need at least 4 hours notice to cancel an order. Please contact us as soon as you can by email firstname.lastname@example.org or by phone +44(0)330 229 0740 so we can process a cancellation or a refund.
If your cancellation comes too late, you will have to initiate a return for refund.
You will be responsible for the return charges and we will only accept a return within 14 days from initial order and only if the package is returned in its unopened original condition.
Refunds will be processed to the original payment mode and the original buyer.
I made a mistake and want to return the product that I ordered.
We cannot issue refunds on simply unwanted goods due the perishable nature of goods on sale. Refunds/exchanges will only be offered on items that are faulty and were clearly so at the time at which they were dispatched.
Also please be aware that we cannot be held responsible and provide refunds/exchanges on stock affected by circumstances beyond our control. This includes damage and neglect after goods are received, goods being stored in climatic conditions such as extremes of temperature that can affect some items - items often stick together or alter appearance slightly but will taste the same and damage by third parties.
Please note that the following returns procedure must be followed, and failure to do so may result in us being unable to exchange goods or provide refunds.
Should you wish to return an item please notify us within 48 hours of receipt of your order of any part that is unsatisfactory. In order to arrange a return, please contact us and inform our customer service team of your order number, the item you are returning and the reason for the return.
We will then reply with a unique return’s authorisation number and the address you need to send the item to.
You'll need to package the item securely and include:
Your order number
The returns authorisation number
Whether a replacement or refund is needed
The reason why you are returning the item.
Goods returned should be in their original condition and packaging in which they arrived, along with a copy of the invoice or packing slip.
Once received items will be checked and refunds on goods and postage arranged where suitable.
My order has not arrived when I expected, what do I do?
If your order has not yet arrived, firstly, please check whether or not the postman has left you any cards or notes stating that they tried deliver your parcel while you were out. If you do find one of these cards, please follow the instructions on the card to arrange another delivery. If no card has been left, please contact your local mail sorting office to see if they have any information on your package.
We ship via Royal Mail 48-hour service. Usually this is very reliable, but occasionally parcels get delayed in the Royal Mail network. If your delivery has not arrived within 10 WORKING DAYS for the UK or 28 WORKING DAYS for the rest of the world (from when you received your dispatch email) then please do get in touch as you are eligible to claim a replacement from us.